These general conditions apply to reservations processed through the website (hereinafter the “Website”) and constitutes a contract between you (hereinafter “the Client”) and CRUCEROS COSTE DE CALVIA, S.A. (hereinafter CCC)
with registered office at: Avenida Magalluf, 10 Local 1, 07181 Calvia. (Illes Balears) CIF A07266505, registered in the Mercantile Register of Palma de Mallorca, Folio 118, Volume 704, Book 616, Section 3, Sheet PM-16201, 1st inscription –
Office: Carvel Caravel-la, 10 Local 1 – (07181 , Calvia, Illes Balears) Contact and office hours: 10:00 – 15:00 Tel: 971 131211

The request and the processing of reservations in this Web, suppose the full and unconditional acceptance of the legal notice, of the conditions of Use and of the privacy policy of the Web, together with the particular conditions and the present general conditions of the contract, in its latest version. Therefore, we advise  you to read these conditions, before requesting or formalizing your reservation and each time you access our website, as we reserve the right to change, modify, add or delete part of these at any time. general conditions.


These general conditions are subject to the provisions of Law 7/1998, of April 13 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the Law General for the Defense of Consumers and users and other complementary laws, Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce,  as well as all the tourist regulations that may be applicable and, subsidiary, the Civil Code and the Commercial Code.

The formalization of reservations through the Web is subject to the following clauses

1. Manifestations: The Client states:

a) Be of legal age and have full capacity to formalize the reservation, stating that it understands and understands all the conditions found on the Web.
b) That the information provided when formalizing the reservation is true and complete.
c) That confirms the reservation requested and especially the dates indicated and the number of people.

2. Access to the Web: Access to this Web page is the responsibility of the Client.


3.1. The detailed services are included in the reservation according to the conditions of the rate stipulated in the purchase form. These particular conditions together with these general conditions must be accepted by you before formalizing the reservation. The contract can be validated in Spanish and in the other languages ​​available  on the web. In case of discrepancy between the translated versions of these conditions, the Spanish version will prevail.

3.2. The Client accepts that CCC assumes no obligation or responsibility whatsoever with respect to those services that it does not provide directly. CCC is not responsible for the loss of boarding by customers if it occurs due to the negligence of the passengers themselves and / or in a way that is beyond the control of CCC, even if they were motivated by causes beyond the clients’ own will, therefore, they will not be entitled to a refund of the amount (or part of it) and / or any compensation.

3.3. Passengers under 18 must always be accompanied by an adult.

3.4. All behavior of the Client during the excursion that is contrary to good customs and public order or that constitutes a nuisance for the rest of the participants (for example, bad behavior, state of health, drunkenness, way of acting, etc.) will enable to CCC to cancel the reservation and urge the Client to leave the tour. Said cancellation will not give rise to any type of compensation or reimbursement of the amounts already paid by the Client.

3.5. On-line reservations: The process of formalizing online reservations follows the following

Step 1. Purchase form. Choice of services, personal data and acceptance of legal conditions.
Step 2. Payment.
Step 3. Confirmation.

Once the reservation is made, a confirmation will be sent by email to the contact address provided by the Client. The reservation will be archived electronically.

3.6. Correction of possible errors in the introduction of reservation data: in the confirmation email received by the Client, the reservation data will be recapitulated. In case of detecting possible errors, users should immediately request the appropriate corrections to CCC, sending an email to:

Price and payment:

4.1. The conditions, the price of the services and the methods of payment accepted, are those that are expressly determined on the page on which you make the reservation.  Unless otherwise indicated on the purchase form, the price of the excursion only includes the round-trip transportation of passengers.

4.2. Promotions and offers will only be valid for as long as they remain accessible to the recipients of the service. CCC is not responsible for the content of any type of promotional material edited by third parties, although it has been provided / delivered to the client by CCC staff.

4.3. Unless specifically indicated to the contrary, the prices indicated on the Website are Retail Prices, VAT included. The transaction will be made in EUROS, whatever the origin of the Client.

5. Modification or cancellation of reservations:
Unless otherwise specified in the conditions of the rate stipulated on the page from which you formalize the reservation, the following cancellation conditions will apply:

Reservations for excursions made and paid in advance can be canceled with the right to a refund of the amount paid after deduction of the cancellation fees (indicated as a percentage of the price paid) according to the following relationship:

Cancellations with a minimum advance of up to 3 days: 0% (without expenses)
Cancellations with a minimum of 24 hours notice: 20%
Cancellations without notice (“no-shows”): 100%
You are expressly informed that, due to the nature of the services object of contracting, you do not have the right of withdrawal indicated by Royal Legislative Decree 1/2007, of November 16.

If there is an annulment of an excursion due to force majeure and / or for reasons beyond the control of CCC, the Client with a paid reservation will be entitled to a refund of the amount paid, without any additional compensation.

6. Nullity of the clauses:
If one or more of the clauses included in these general conditions is declared totally or partially null or ineffective, this will affect only
said provision or that party that has been so declared, the general conditions remaining in all the rest , having such disposition, or the part thereof affected, by not setting.

7. Acceptance:
The request and formalization of the reservation necessarily imply that each and every one of the present general conditions, considered as an integral part of the reservation and completed with the conditions of the tariff and the specific applicable legislation, are expressly accepted by you.

8. Applicable law and jurisdiction:
This contract will be governed by Spanish law excluding its rules of conflict of law. Without prejudice to the rights granted to consumers in matters of jurisdictional competence by Royal Legislative Decree 1/2007, of November 16, any dispute that may arise from the use of the Website or the services linked to it shall be subject to the jurisdiction of the competent Courts and Tribunals attending the domicile of CCC, the Client expressly renouncing his own jurisdiction if he had it.

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